Booking Terms & Conditions

Bookings & Payments

  • Please note we only take payment online.
  • No booking is confirmed until full payment or a deposit is made.
  • The full balance of your stay must be paid 2 weeks before your arrival date.

Cancellations

  • When you make your booking and we have received either the deposit or full balance a legally binding contract exists between us that is only cancellable subject to our cancellation terms.
  • Do not consider that your booking is cancelled until you receive written email confirmation from us of the cancellation.
  • We would only cancel your booking if the accommodation was unavailable for reasons out of our control.
  • If for some reason you do need to cancel, it is important that you let us know at the first opportunity so that we may attempt to re-let your booking and minimise loss. You should take out cancellation insurance to protect you from possible loss.
  • If you do wish to cancel your booking you will need to email us at This email address is being protected from spambots. You need JavaScript enabled to view it. at the first opportunity, a minimum of 3 weeks prior to your first nights stay.
  • In the event of a cancellation less than 3 weeks prior to your arrival date, you may still remain liable for the full cost of your booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you may still remain liable for the full cost. If we succeed in re-letting the booking, you are no longer liable for the balance.

Arrivals & Departures

  • For both the cottages and camping arrival time is not until 5 PM unless you select the early arrival option when booking.
  • Departure time is always before 11 AM regardless of where you are staying unless you select the late departure option when booking.

Our Policies

  • We do not accept any responsibility for loss or damage to guests' personal effects or property while staying with us.
  • We appreciate that accidents do happen and request that we are notified as soon as possible of any breakage or damage. Where items are damaged in a manner that is not through normal use, or items are stolen, then we will seek to reclaim the cost of replacement for these items.
  • There is a no smoking policy in all buildings. We reserve the right to seek compensation (including consequential loss) for any damage and additional costs of cleaning (such as curtains, blinds, bedding etc) caused by a guest 'smoking' within the property. Consequential costs may be incurred where it is not possible to remove the smell of smoke from the room prior to the arrival of the next guest who subsequently demands compensation from us.
  • The hire of extras such as BBQ's, fire pits, paddle boards & bicycles are subject to availability and require a small fee. Please ask on booking if you require any add-ons to ensure they are available at your time of stay.
  • Whilst we welcome dogs at the venue, we do ask that they are kept under control during your stay. Bowls, blankets and baskets are provided at your request. Please ask when making your booking. Fees apply.
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Marshview Dairy
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